Bringing clarity to the world's largest security workforce

Responsibilities

• Working assigned shifts across diverse client sites
• Reporting incidents in real time
• Coordinating with supervisors and dispatch

Goals

• Easily manage their shift schedule
• Get answers without waiting on a call
• Resolve payroll and availability issues themselves

Pain Points

• Information was fragmented — schedules, post orders, and pay details lived across multiple systems, emails, and phone calls
• No self-service tools — guards had to wait on operations staff for answers they could have found themselves
• Long response times from operations, especially mid-shift
• Payroll correction requests often result in extensive back and forth messages as well as miscommunication

Typical Workflows

• Check schedule → confirm arrival → follow post orders
• Submit an incident → attach evidence → escalate
• Request availability change → track approval

Responsibilities

• Scheduling and shift coverage across many sites
• Payroll approvals and corrections
• Client coordination and incident oversight

Goals

• See coverage gaps and fill open shifts with the right people, fast
• Keep clients confident and informed
• Evaluate and approve payroll corrections without chasing paper trails

Pain Points

• Routine tasks consumed the day — repetitive requests for schedules, payroll corrections, and site information
• Reactive workflows driven by phone and email instead of a system of record
• Fragmented information forced manual reconciliation across tools and spreadsheets
• Limited visibility into workforce activity, staffing conditions, and performance across regions

Typical Workflows

• Identify gap → find eligible guards → dispatch
• Review payroll exceptions → correct → approve
• Triage incident → assign owner → report to client